Terms and Conditions
Welcome to CritterHub (the “Site,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website critterhub.store and your purchase of products from it. By accessing or using our Site, you agree to be bound by these Terms. Please read them carefully before using our services.
1. General Information
CritterHub is an online pet store providing pet products and accessories. By visiting our Site or purchasing from us, you agree to comply with all applicable laws and these Terms.
We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes.
2. Online Store Terms
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You must be at least 18 years old or have parental consent to use our Site.
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You agree not to use our products for any illegal or unauthorized purpose.
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You must not transmit any malicious code, viruses, or destructive content.
A breach of any of these Terms may result in termination of your access to the Site.
3. Products and Availability
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We make every effort to display accurate product descriptions, images, and pricing. However, errors may occur, and we reserve the right to correct any errors or omissions.
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Prices and product availability are subject to change without notice.
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We reserve the right to limit quantities or discontinue products at any time.
4. Orders and Payments
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By placing an order, you agree that all information provided is true and complete.
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All prices are listed in your local currency (e.g., AUD for Australian customers) and include applicable taxes unless stated otherwise.
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We accept various payment methods as displayed at checkout.
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We reserve the right to refuse or cancel any order for any reason, including suspected fraud or unauthorized transactions.
5. Shipping and Delivery
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Shipping costs and estimated delivery times are shown at checkout.
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Delivery times may vary depending on your location and external courier delays.
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CritterHub is not responsible for delays caused by postal services, customs, or unforeseen circumstances.
6. Returns and Refunds
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We accept returns within 14 days of delivery for unused and unopened items in original packaging.
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To initiate a return, please contact us via our contact us page with your order details.
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Refunds will be issued to your original payment method once the returned product is received and inspected.
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Shipping costs for returns (unless due to a fault or error on our part) are the responsibility of the customer.
For full details, see our Refund Policy page.
7. Intellectual Property
All content on this Site — including text, graphics, logos, product images, and layout — is the property of CritterHub and protected by copyright and trademark laws. You may not reproduce, distribute, or exploit any content without our written permission.
8. User Comments and Submissions
If you submit reviews, comments, or other content, you grant us a non-exclusive, royalty-free license to use, reproduce, and display such content for marketing or promotional purposes.
We reserve the right to remove or edit any content deemed offensive, misleading, or inappropriate.
9. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of these external sites.
10. Limitation of Liability
To the fullest extent permitted by law, CritterHub shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the Site or products purchased from us.
11. Indemnification
You agree to indemnify and hold harmless CritterHub, its owners, employees, and affiliates from any claims, damages, or expenses arising from your breach of these Terms or misuse of our Site.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of Australia, without regard to conflict of law principles.
13. Contact Information
For questions about these Terms and Conditions, please contact us at:
critterhub.store